Bookings

Yes, a €20 cash deposit is required for each rental. The deposit will be returned upon safe return of the
equipment.

You can cancel your booking up to 24 hours before the booking is due to start for a full refund.

  • For a full refund, you must cancel at least 24 hours before the booking start time.
  • If you cancel less than 24 hours before the booking start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the booking start time will not be accepted.
  • The 24 hour cut-off time is based on the our local time UTC+0 Lisbon (Portugal).
  • If we cancel your booking due to poor weather, you’ll be offered alternative date or a full refund.

How To: Cancel a Booking

Cancellations must be made in writing via SMS, WhatsApp, Facebook Messenger, Google Business Messages, or email. In order to cancel the booking, we require the following information:

  • Full name, email address & contact phone number
  • Original order number
  • See our Contact Us ↗️ page.

Things To Remember

No refunds will be provided for:

  • Early returns, unused rental periods or unused activity days/sessions, except due to injury (accompanied by a doctor’s certificate or hospital admission form), adverse weather conditions, or force majeure.
  • Late arrivals, late pickups or situations of no-show.

You can request an extension to your booking at any time during the rental period.

  • The request must be made in writing via SMS, WhatsApp, Facebook Messenger, Google Business Messages or email.
  • We do not accept booking extension requests via the phone.
  • Booking extensions are subject to availability and confirmation from our bookings team.
  • Use our online rental and activity booking pages or price lists to simulate the cost of your booking extension.
  • If you have not received confirmation (in writing), your booking will finish at the original end date and time.
  • Last minute requests (less than 1 hour before the booking end time) should be made in-store.

How To: Extend a Booking

In order to extend a booking, we require the following information:

  • Full name, email address & contact phone number
  • Original order number
  • Rental Item(s) or activity(s) to be extended and respective end date(s) and time(s)
  • See our Contact Us ↗️ page.

Confirmation & Prepayment

Confirmation (or rejection) of your booking extension will be sent via email.

  • We do not confirm booking extensions via the phone.
  • If a requested end date and time is not accepted, we may suggest an alternative end date and time.
  • The confirmation email will include the total price of the booking as well as any amount due.

If your extension is accepted, we require prepayment (either in part or in full) for the following extension types:

  • All activity booking extensions, e.g. an extra day of surf lessons
  • Rental booking extensions where the rental period is extended by 24 hours or more, e.g. renting a bike for 2 extra days.

Payments can be made online via PayPal or Stripe. Or, in-store with cash or Multibanco/credit card (minimum 30€ spend required).

How to alter your booking.

Pickups

When checking-out rental equipment, we require the following:

  • Photo ID - passport, driver licence, or national identity card.
  • Cash deposit - refundable at the end of the rental period less any fees or charges.

If you're transporting the rental equipment in or on the roof of your car, there is a loading zone located directly outside our shop.

Returns

When checking-in rental equipment, we ask that:

  • The rental equipment is clean (free of excessive dirt or sand).
  • All accessories are with each rental item, e.g. each bike is complete with lock, pump, repair kit and helmet etc.

Follow the steps below for partial day and multi-day bookings for rentals, activities and services.

1. First select a start date.

2. Select a start time (or time slot).

3. When a start date and time has been selected, click on the right arrow just button above the available time slots to add a day (or days) to your booking.

You should see your choice of dates and times highlighted in the calendar above.

4. To finish the booking, select an end time slot and click the Add Booking button.

Note: If a time date or time slot is not available, it will be greyed out (marked as not available).

See this video on YouTube