FAQs

Frequently Asked Questions

How to alter your booking.

You can cancel your booking up to 24 hours before the booking is due to start for a full refund.

  • For a full refund, you must cancel at least 24 hours before the booking start time.
  • If you cancel less than 24 hours before the booking start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the booking start time will not be accepted.
  • The 24 hour cut-off time is based on the our local time UTC+0 Lisbon (Portugal).
  • If we cancel your booking due to poor weather, you’ll be offered alternative date or a full refund.

How To: Cancel a Booking

Cancellations must be made in writing via SMS, WhatsApp, Facebook Messenger, Google Business Messages, or email. In order to cancel the booking, we require the following information:

  • Full name, email address & contact phone number
  • Original order number
  • See our Contact Us ↗️ page.

Things To Remember

No refunds will be provided for:

  • Early returns, unused rental periods or unused activity days/sessions, except due to injury (accompanied by a doctor’s certificate or hospital admission form), adverse weather conditions, or force majeure.
  • Late arrivals, late pickups or situations of no-show.

You can request an extension to your booking at any time during the rental period.

  • The request must be made in writing via SMS, WhatsApp, Facebook Messenger, Google Business Messages or email.
  • We do not accept booking extension requests via the phone.
  • Booking extensions are subject to availability and confirmation from our bookings team.
  • Use our online rental and activity booking pages or price lists to simulate the cost of your booking extension.
  • If you have not received confirmation (in writing), your booking will finish at the original end date and time.
  • Last minute requests (less than 1 hour before the booking end time) should be made in-store.

How To: Extend a Booking

In order to extend a booking, we require the following information:

  • Full name, email address & contact phone number
  • Original order number
  • Rental Item(s) or activity(s) to be extended and respective end date(s) and time(s)
  • See our Contact Us ↗️ page.

Confirmation & Prepayment

Confirmation (or rejection) of your booking extension will be sent via email.

  • We do not confirm booking extensions via the phone.
  • If a requested end date and time is not accepted, we may suggest an alternative end date and time.
  • The confirmation email will include the total price of the booking as well as any amount due.

If your extension is accepted, we require prepayment (either in part or in full) for the following extension types:

  • All activity booking extensions, e.g. an extra day of surf lessons
  • Rental booking extensions where the rental period is extended by 24 hours or more, e.g. renting a bike for 2 extra days.

Payments can be made online via PayPal or Stripe. Or, in-store with cash or Multibanco/credit card (minimum 30€ spend required).

The short answer is no, cycling is not permitted on the boardwalks. During the day, it's best to walk your bike or use the parallel paved roads to avoid crowds, and potential fines.

No, you generally cannot ride a bicycle on the footpath (sidewalk) in Portugal, unless it is explicitly marked as a shared pedestrian/bicycle space.

You can ride on:

  • Roads
  • Dedicated bike lanes (ciclovias),
  • Shared pedestrian/bike lanes (marked as such).

You may not ride on:

  • Motorways (autoestradas).
  • Regular footpaths/sidewalks that are not designated for shared use.

Yes! Regional trains to Portimão, Faro or Lisbon allow you to travel with your bike on the train for free. When geting on the train in Lagos, the bike locker is usually in the first carriage closest to the ticket office.

Please note there are no trains to Sagres, and local buses rarely have space to carry bikes.

No — helmets are recommended, but not compulsory. Portugal does not have a mandatory helmet law for normal bicycles or for e‑bikes limited to 25 km/h with motors up to 250 W.

If the electric bike has more than 250W, or can go faster than 25 km/h with motor assistance, then it is legally treated as a moped, and the wearing of a helmet becomes mandatory.

No, our e-bikes are limited to 25 km/h and from a legal perspective are considered regular bicycles, so no special
license or registration is required. Also note that no insurance is required (unless you choose it voluntarily).

Yes, a €20 cash deposit is required for each rental. The deposit will be returned upon safe return of the
equipment.

We’re really sorry if you’ve received a faulty item.

Please return the item to us as soon as possible so we can get this sorted for you. For more information on how to return, click here.

Things to Remember

  • Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
  • We may require photos or videos of the fault, so our team and/or suppliers can expertly analyse them.
  • Please note that we are generally not able to send replacements for faulty items.