Returns

Yes! Regional trains to Portimão, Faro or Lisbon allow you to travel with your bike on the train for free. When geting on the train in Lagos, the bike locker is usually in the first carriage closest to the ticket office.

Please note there are no trains to Sagres, and local buses rarely have space to carry bikes.

For in-store purchases, the deadline for returns is 14 days from the date the good(s) were purchased.

In order for a return to be accepted, all items must comply with the following conditions:

  • All items must be unused and in their original condition.
  • All items must have their original manufacturers tags, protection stickers, and price tags attached.
  • Please note that due to their nature, some items such underwear, earrings and such can not be returned due to sanitary regulations.
  • All items must be returned in their original packaging.
  • The packaging should be unmarked and in good condition (box of the article without adhesive tape around for example).

How To: Return an Item

The return procedure begins by coming to our store during opening hours. You must bring:

  • The original sales invoice.
  • The item(s) you wish to return.
  • Any evidence or supplementary information to accompany a damaged or defective item for return.

For defective or damaged, we may require additional information to support your case, so please contact us first before coming to the shop.

Credit Notes

When the item(s) are deemed to be in satusfactory condition, we issue a credit note.

  • The value of the credit note is the same as the price paid for the item(s).
  • Credit notes are valid for a period of 1 month from the date of issue.
  • The credit note can be used as a part payment for a higher value purchase.
  • The full value of the credit note is used when making the purchase, i.e. we do not offer any further credit, nor do we return the remaining balance.
  • The credit note can be used for online purchases. Please contact us for details.
  • We do no allow further exchanges or returns for purchases made with credit notes.

We’re really sorry if you’ve received a faulty item.

Please return the item to us as soon as possible so we can get this sorted for you. For more information on how to return, click here.

Things to Remember

  • Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
  • We may require photos or videos of the fault, so our team and/or suppliers can expertly analyse them.
  • Please note that we are generally not able to send replacements for faulty items.

Your wetsuit is manufactured using the highest quality neoprene and is guaranteed against faulty materials and workmanship for a period of 12 months from the date of purchase.

Wetsuit Care

  • Always wash your wetsuit in fresh water and dry out of direct sunlight after every use.
  • Beware: Sharp surfaces may cut or damage your wetsuit.
  • Always enter your wetsuit with care and do not place unique stress on your suit or zip.
  • Never machine wash, dry or use chemicals on your wetsuit.

Warranty Excludes

  • Damage caused by misuse or abnormal wear and tear and improper storage.
  • Fading from over exposure to sunlight.
  • Use by rental, school and commercial activities.
  • Repair or alterations by purchaser or non O&E authorised repairer.
  • Product that is 2nd hand or a 2nd product.

Claim Instructions

  • Wetsuit must be returned washed, clean and dry.
  • Return the wetsuit with a copy of the original purchase receipt or invoice to the place of purchase.

Once the wetsuit is received, confirmation will be sent to you by email or SMS with the approximate return date or if there are any warranty problems. Genuine returns will be sent back via registered mail at O&E's expense.

Items damaged due to misuse, wear and tear, unauthorized product modifications and repairs are not accepted or considered as defects. After using Surfears earplugs, they must be sanitized and rinsed with fresh water after every use.

However, within 6 months of purchase, if necessary, we Surfears (Portugal) will replace the following parts free of charge:

  • Right/left ear mesh core
  • Right/left inner rubber S/M/L
  • Adjustable Surfer Leash
  • Right/left cap holder

After 6 months, Surfears (Portugal) can replace the parts, with the following prices (including VAT):

  • Right ear mesh core – €10
  • Left mesh core – €10
  • Right inner rubber S/M/L – €8
  • Left inner rubber S/M/L – €8
  • Adjustable Surfears Leash – €8
  • Right tampon holder S/L – 8€
  • Left tampon holder S/L – €8